911 works nationally for police, ambulance and fire. Buenos Aires has a tourist police unit with English speakers, which is the right first call after a theft.
- 911 works nationally and reaches police, ambulance and fire. SAME on 107 is the free Buenos Aires public ambulance, and fire is 100.
- The Comisaria del Turista in Buenos Aires has English-speaking officers and exists to take reports from visitors. It is at Avenida Corrientes 436, on 0800 999 5000.
- You need a police report (denuncia) for any insurance claim. It can be made at any comisaria and, for some offences, online - nothing will be recovered, but your insurer wants it.
- Cancel your cards immediately after a theft, because card fraud after a snatch is fast. If your phone goes, wipe it remotely rather than meeting anyone offering it back.
- Save your insurer's 24 hour assistance line before you fly. It is what authorises private care and an evacuation from Patagonia.
The numbers
| Service | Number |
|---|---|
| All emergencies | 911 |
| Ambulance (SAME, Buenos Aires) | 107 |
| Fire | 100 |
| Tourist police, Buenos Aires (Comisaria del Turista) | 0800 999 5000 |
| Tourist assistance, Buenos Aires city | +54 11 4346 5748 |
- 911 works nationally and reaches police, ambulance and fire.
- The Comisaria del Turista in Buenos Aires has English-speaking officers and exists specifically to take reports from visitors. It is at Avenida Corrientes 436.
- You need a police report (denuncia) for any insurance claim. It can be made at any comisaria and, for some offences, online.
After a theft
- Report it, even though nothing will be recovered. The denuncia is what your insurer wants.
- Cancel cards immediately. Argentine card fraud after a snatch is fast.
- A stolen passport means the police first, then your embassy. Most embassies are in Recoleta or Palermo.
- If your phone is taken, use Find My or Find My Device from a laptop and wipe it. Do not go to meet anyone offering it back.
Medical
- SAME on 107 is the Buenos Aires public ambulance and is free.
- Private hospitals will want a card or your insurer's authorisation before non-emergency treatment.
- Your insurer's 24 hour assistance line is the number to save, because it is what authorises private care and evacuation from Patagonia.
Worth saving now
- Your accommodation's address in Spanish, written down, for a taxi driver.
- The Argentine country code is +54. Mobile numbers dialled from abroad take +54 9 before the area code.
- Your embassy's out-of-hours number, which is different from the switchboard.
- Both airports' names, so you can tell a driver which one you mean: Ezeiza and Aeroparque.
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